General Terms and Conditions

This Terms and Conditions page sets out the rules that apply when you use Spinsala. It explains our relationship with you as an account holder, the basic obligations on both sides, and the main rules that govern account use, payments, promotions and dispute handling. By registering or using our services you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs while your account is active. We expect you to keep your login details secure and not share access with others. If you suspect unauthorised use you must notify us immediately. We may suspend or close accounts where we suspect fraud, bonus abuse, multiple-accounting or other prohibited activity.

Eligibility requirements

To open and operate an account you must meet all eligibility criteria we require, including minimum age and lawful residency in a jurisdiction where our services are permitted. We may require identity and age verification documents before you can place bets or make withdrawals. Accounts that do not meet eligibility checks will be suspended and any remaining balance handled in accordance with these terms.

Acceptable platform use

Our platform is for lawful personal use only. You must not use automated systems, attempt to manipulate games or services, or use the site for money laundering, commercial betting on behalf of others, or any activity that undermines the integrity of play. We reserve the right to refuse or restrict access where use is abusive, harmful to the platform, or in breach of these terms.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which apply in addition to these general conditions. Where a promotion is available it will state qualifying deposits, wagering requirements and any game or stake restrictions. We may change, suspend or withdraw promotions at any time. Abuse of promotional offers may result in bonus removal, withheld winnings and account action.

Deposits and withdrawals

Deposits must be made from payment methods in your name unless otherwise permitted. We set minimum and maximum limits which are published in the cashier area. Withdrawals may be subject to verification checks and processing times; we may request documents to confirm identity, address and source of funds. We may apply transaction limits, hold funds for review and refuse withdrawals where checks are incomplete or suspicious activity is identified.

Dispute resolution

If you have a complaint you should contact our support team with full details so we can investigate. We aim to respond promptly and resolve disputes fairly. Where we cannot reach agreement we will outline further steps and, where applicable, signpost independent dispute-resolution options available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on this page and, where appropriate, notified to account holders. Continued use of the service after publication of revised terms constitutes acceptance of those changes. If you do not accept updated terms you should stop using the service and notify us to close your account.