Get in Touch With Our Team
If you have questions, account-related issues, technical concerns or general feedback, the Spinsala support team is ready to help. We can assist with account queries, deposit and withdrawal enquiries, verification checks and basic site troubleshooting. Please contact us with a clear description of the issue and any relevant account details so we can respond with practical guidance and next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7584 3916 |
| Working hours | Mon-Fri, 09:00-18:00 |
For urgent matters include your account ID and a brief summary to speed up handling. Use the appropriate contact in the table for payments or affiliate enquiries. We aim to acknowledge all enquiries during published working hours and will advise on the next steps as soon as possible.
Email Assistance
For detailed requests, account issues or to submit documents, email is the preferred contact method: [email protected]. Please include a clear subject line and your current contact details to help us process your request without delay. Attach any relevant files and give a brief description of the problem so we can respond promptly with the right information or next steps.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day. Simple account or payment queries are usually resolved in that time, while more complex issues, such as security checks, larger withdrawals or investigations, may take longer depending on their nature. We will keep you updated on progress and expected timelines throughout the process.
Feedback
We'd love your feedback on Spinsala. Please tell us about any ideas, suggestions or issues you spot - we review every message carefully and use what we learn to improve site features, promotions and support. Your input helps us prioritise fixes and shape future updates. Share your thoughts via the feedback form in Help, and thank you for helping us improve the site.